Our company will train the users based on the manual, the use of the system guide and guide to manutenção.o training includes the use of the system, maintenance of systems and equipment protection.
After sales services of modes.
The phone service.
After sales Services Department provides customers with 24 – hour service telefônico.quando you contact us, please let us know the following information:
1. The name and phone number
2. The number of the warranty card
3. The information of fault (if it can be presented by photos, please take pictures and send them to us as possible as you can)
Our after-sales service engineers will provide technical support and guidance based on your description.
The communication service b.real-time
After-sales service customer service engineers can provide by TM & email and MSN, for example, to send the video files of the software operation and configuration of the graphics card for TM to show how it works.
Remote control service.
We can operate the computer of the client remotely via the Internet to install and configure the software to customers and to eliminate the glitch of LED display system software.
D. after the service.
In the guarantee, customers could send the defective components back to us, we will fix it and get back to you as soon as possible.
The service of e.on-site
We will send an engineer to offer the service in place with your help on your requirement.
The scope of the after-sales service
Our after-sales services are mainly related to faults such as: failure of hardware, connector and control system failure, failure, failure of control software, the lack of accessories provided by nós.serviços in security are divided into paid services and free services, Co Nsulte the following table:
Free services as security
1. Faults of the module, power supply and fan in the display.
2. The control system of failures (graphics card, sending card with card)
3. Failures of connecting cables in exhibitors provided by the view.
4. Failures of control software
Paid service with guarantee
1.não caused by failures of view (such as infrastructure construction, decoration, etc).
2. Failures caused by malfunction of the screen.
3. Failures caused by natural disasters.
Note: the time to level 4 of the fault is calculated on the basis of 7 days per week, 24 hours a day. The time limits for level 1 and level 2 and level 3 failures are calculated based on the time of normal work, the fault must be supplemented by a view, diagnose and clients; no seriaconsegui implement the above ac